Official Policy

lv11 Terms & Conditions and User Agreement

By accessing the platform, you are considered to have accepted all of these terms and conditions. Please read them carefully.

Last Updated: 30 October 2026

Section 1

General Introduction

lv11 is a digital gaming platform operating in Myanmar, offering Live Casino, Slots, football betting, fish shooting games, and lottery services. The agreement on this page is a legally binding agreement between lv11 and the player ("you" or "user") using the platform.

By visiting this website, registering an account, or playing games, you are considered to have fully accepted these terms and conditions. If you do not agree to this agreement for any reason, you must stop using the website.

lv11 may update these terms and conditions at any time. Continued use of the platform after any changes are made will be considered acceptance of the revised terms.

Section 2

Eligibility Requirements

2.1 Age Restriction

You must be 21+ to use the lv11 platform. Access will not be granted to anyone under the age of 21. lv11 may request age verification documents at any time. If underage play is detected, the account will be immediately suspended and the remaining balance will not be withdrawable.

2.2 Individual Accounts

Each user may hold only one active account on lv11 at a time. Opening multiple accounts under one person's name using the same phone number, IP address, or payment method is strictly prohibited. If detected, the accounts may be suspended and all bonus funds forfeited.

2.3 Accuracy of Personal Information

The name, phone number, and payment method details you provide when registering must be accurate and complete. lv11 is not responsible for any losses, payment delays, or withdrawal failures caused by incorrect information provided.

Section 3

Account Management Rules

3.1 Password Security

You are responsible for keeping your account and password secure. Never share your password with anyone. Do not allow any third party to access your account in any way. lv11 is not liable for any losses that result from failing to do so.

3.2 Account Suspension or Closure

lv11 may suspend or close any account for any of the following reasons —

If actions in violation of these terms and conditions are found
If attempts to manipulate games using software tools are detected
If suspicious transactions related to money laundering are found
If false personal information was provided during registration
If the account holder is found to be under 21+

If an account is closed and you can show there was no violation, lv11 may process a withdrawal of your remaining balance.

3.3 Self-Exclusion Request

If you wish to close your account under our responsible gambling program, you can request this by contacting us via 24/7 Live Chat or at [email protected].

Section 4

Deposits and Withdrawals

4.1 Deposits

Deposit methods available at lv11 are KBZPay, Wave Money, and AYA Pay. The minimum deposit per transaction is 5,000 Ks. Deposits are recorded and verified before being credited to your account.

4.2 Withdrawals

The minimum withdrawal per transaction is 30,000 Ks. After a withdrawal request is submitted, it is normally processed within 5 to 30 minutes, though delays may occur due to banking network or technical issues.

4.3 Payment Verification

The payment method used for deposits and withdrawals must match your registered account. Third-party payment methods are not permitted. If there is a mismatch, the deposit may be cancelled without a refund.

4.4 Refunds

Any refund request made after a deposit related to gameplay must comply with lv11's current refund policy. Refund requests found to be fraudulent may be rejected and reported to the relevant authorities.

Section 5

Bonus and Promotion Policy

5.1 Welcome Bonus

lv11 offers a 100% welcome bonus on your first deposit — up to a maximum of 300,000 Ks. For example, if you deposit 20,000 Ks, you receive a bonus of 20,000 Ks, giving you a total of 40,000 Ks to play with. A wagering requirement of 20,000 Ks × 20 = 400,000 Ks must be met before any winnings from the bonus can be withdrawn.

For a larger deposit — for example, depositing 620,000 Ks — you receive the maximum bonus of 300,000 Ks, giving a total of 920,000 Ks. A wagering requirement of 300,000 Ks × 20 = 6,000,000 Ks must be met before withdrawal is allowed.

5.2 Bonus Wagering Compliance

No winnings from a bonus may be withdrawn until the 20x wagering requirement on the bonus amount has been met. Contribution rates toward the wagering requirement may vary depending on the game type. If the wagering requirement is not met before the bonus expiry date, the bonus and any related winnings will be forfeited.

5.3 Wagering Abuse

Opening multiple accounts using the same person, IP address, or payment method in order to claim bonuses repeatedly is strictly prohibited. If this is detected, the bonus and any related funds will be forfeited.

5.4 Other Promotions

lv11 may run promotions that change from time to time. Each promotion will have its own specific terms and conditions, which should be read alongside this general agreement.

Section 6

Fair Play Policy

6.1 Prohibited Actions

The following actions are strictly prohibited on the lv11 platform —

Using any software, bot, or technical tool to manipulate gameplay
Colluding to wrongfully claim bonuses
Placing additional bets on an active game beyond the set limit
Attempt to launder winnings or bonuses from the site
Any action involving hacking, unauthorized access to the site, or disrupting the service

6.2 Random Rate Checks

All games at lv11 run on certified Random Number Generator (RNG) technology. Game results are therefore free from external interference and can be considered fair.

Section 7

Copyright and Intellectual Property Rights

All content on the lv11 website — designs, graphics, logos, text, software and technology — is protected under copyright owned by lv11 or its duly licensed partners. No content may be copied, distributed, published or reproduced without prior written permission from lv11.

Access to the platform is permitted solely for personal play. Use for commercial or advertising purposes is not allowed.

Section 8

Personal Data Protection

Your personal data will be collected, stored and handled in accordance with lv11's Privacy Policy. Financial transactions and personal data are protected with SSL encryption technology.

lv11 will not sell or rent your personal data to third parties, except where required by a legal request.

Section 9

Limitation of Liability

lv11 is not liable for any losses — direct or indirect — arising from the following:

Internet connection interruptions or technical issues
Account security breaches caused by you or a third party
Losses from gameplay (as the player makes their own decisions to play)
External events beyond lv11's control (e.g. natural disasters, legal prohibitions)

Regardless of the cause, lv11's maximum liability to any player shall not exceed the total amount deposited by that player.

Section 10

Responsible Gaming and Self-Protection

lv11 is a platform that supports responsible gaming. Gaming is meant to be enjoyed as entertainment and should not be used as a way to solve financial problems.

Protective tools available from lv11:

Self-set gaming limits (available on request)
Self-exclusion service
Gaming advice via 24/7 Live Chat

For more information, please read the Responsible Gaming page.

Section 11

Language and Dispute Resolution

11.1 Language

This agreement is written in Burmese. In the event of any discrepancy between a translation and the Burmese version, the Burmese version shall prevail.

11.2 Resolution via Customer Service

Any dispute must first be raised with lv11's 24/7 Live Chat or [email protected] for resolution. Only matters that cannot be resolved through customer service may be escalated to the next stage.

11.3 External Disputes

The platform is not responsible for any losses arising from unauthorized external intervention that does not accept lv11's decision as final.

Section 12

Amendments and Contact

lv11 may amend these terms with or without prior notice. Continued use of the platform after any amendment will be considered acceptance of the updated terms. You are encouraged to check this page regularly.

If you have any questions or issues related to this agreement:

24/7 Live Chat — contact us directly via the website
[email protected] — contact us by email

We invite you to log in and play at lv11 and enjoy a better digital gaming experience for players in Myanmar.

Questions about Terms & Conditions at lv11

Accessing and using the lv11 platform means you fully accept these terms and conditions. If you do not agree, you should stop using the platform. For any questions, you can contact us at [email protected] for clarification.

The wagering requirement is the bonus amount multiplied by 20. For example — if you deposit 20,000 Ks and receive a 20,000 Ks bonus, the wagering requirement = 20,000 Ks × 20 = 400,000 Ks. You must reach this total before any winnings from the bonus can be withdrawn.

If you can provide evidence that no violation occurred, lv11 will review the case and may process a withdrawal of your remaining balance. If a bonus-related violation is found, the bonus funds will be forfeited and only your own deposited amount will be considered.

The minimum withdrawal amount at lv11 is 30,000 Ks per transaction, and the minimum deposit is 5,000 Ks. Payments can be made via KBZPay, Wave Money, and AYA Pay.

No. lv11 allows only one account per person. Opening multiple accounts using the same phone number, IP address, or payment method will result in bonus forfeiture and account suspension.

lv11 may update these terms at any time, with or without prior notice. Changes will be indicated by the "Last Updated" date on this page. We recommend checking this page regularly.

Withdrawals are normally processed within 5 to 30 minutes after your request is submitted. Note that bank network or technical issues may cause delays. If your withdrawal is taking longer than expected, contact us via 24/7 Live Chat.