lv11 Privacy Policy

1 Types of Information We Collect

To provide you with the full lv11 experience, we collect the following types of information—

a) Information you provide directly

• Name and date of birth (for age verification)
• Contact details — email address, phone number
• KBZPay / Wave Money / AYA Pay payment information
• Information provided when contacting our support team

b) Information automatically collected from the website

• IP address, browser type, and pages you visit
• Login time, session duration, and click patterns
• Device type (phone / tablet / computer) and operating system
• Data collected from cookies and similar tracking technologies

c) Gaming and financial records

• Deposit / withdrawal records
• Gaming records (game type played, time played, results)
• Bonus and promotion usage records

2 How we use your information

We use the personal information we collect only for the following purposes—

• Account registration and identity verification
• Processing deposit / withdrawal services (KBZPay, Wave Money, AYA Pay)
• Offering bonuses and promotions
• Providing 24/7 customer service
• Carrying out fraud and anti-money laundering checks
• Applying responsible gambling measures (e.g. setting betting limits)
• Improving the platform and enhancing the gaming experience
• Maintaining records as required by law

3 Cookies and Tracking Technologies

The lv11 website uses cookies and similar technologies to improve your browsing experience and keep our services running smoothly.

How we use cookies

• Essential Cookies — required for the website to function; used for session authentication and security checks
• Functional Cookies — remember your language preferences and browsing settings
• Analytics Cookies — analyse browsing data to help us improve our services

Rejecting cookies

You can disable cookies through your browser settings. However, please note that disabling essential cookies may affect some website functions.

4 Data sharing with third parties

We share your personal information with third parties only within the following limits—

Service providers

We share only the minimum information needed for purposes such as payment processors (KBZPay, Wave Money, AYA Pay) and IT security services. These providers may handle data only under our instructions and are not permitted to use it for their own purposes.

Legal requests

When required by law, we may disclose the necessary data in accordance with applicable laws. Where possible, we will notify you when we disclose your data.

Business changes

In the event of a company merger or transfer of ownership, your data may be transferred to the succeeding company. We will notify you in advance if this occurs.

5 Data security measures

lv11 takes the following technical and administrative measures to protect your personal information—

• SSL (Secure Sockets Layer) encryption — all data transfers are encrypted
• Database encryption and access controls
• Access logging and restricted viewing permissions
• Staff training on personal data protection
• Regular security audits and strict operational procedures
• Two-Factor Authentication available

6 Data retention period

We retain data only for as long as needed to fulfil the purpose for which it was collected, or as required by law—

• Account data — for the full duration the account is open, and after closure for the period required by law
• Financial records — in accordance with financial legal requirements
• Service-related communications — period after full resolution of the communication
• Cookies data — until the session expires or you delete them, depending on the type of cookie

When the data retention period ends, we will delete the data or make it unreadable using secure methods.

7 Your Personal Data Rights

As an lv11 player, you have the following rights regarding your personal data—

Right to Access

You can request to view the data we hold about you.

Right to Rectification

You can request correction of any personal data that is inaccurate or incomplete.

Right to Erasure

You can request deletion of your data, provided no legal obligations require us to keep it.

Right to Restriction

You can instruct us to limit how we handle your data; for example, you can opt out of having your data used for promotional purposes.

Right to Data Portability

You can obtain your data from us in a structured format and transfer it to another service.

To exercise any of these rights, contact our customer support team via 24/7 Live Chat or at [email protected].

8 Protection of Minors

lv11 services are intended for adults aged 21+ only, and we never knowingly collect personal data from anyone under 21.

If we become aware that we have inadvertently collected data from a person under 21, we will delete that data immediately. You can report such cases to [email protected].

9 Second and Third-Party Website Links

The lv11.org website does not contain links to third-party websites. However, if you leave our website and visit other sites on your own, please be aware that those sites may have privacy policies different from ours. We are not responsible for how those sites handle personal data.

10 Changes to This Policy

We may update this policy without prior notice due to business requirements, legal changes, or technical developments. When changes occur, we will update the last revised date on this page.

For significant changes, we will post a notice on our website, and your continued use of the site will be taken as acceptance of the updated policy.